Sapporo Tokyu REI Hotel

Location

Lobby in crowdiness

I like the cleanliness of our room and the service at breakfast buffet.

The front desk should be more knowledgeable to answer customer's question. It should be able to assist like for example, where is the nearest currency exchange, is there a nearest bus station going back to the airport. Theses are the common questions of tourist since they are not familiar to the area. The hotel should hire someone who can speak English since a lot of foreigners speaks this language.The hotel has a sign of non-smoking building but still not strict enough to implement this rule. As soon as you get out of the elevator and walk in to the alley towards your assigned room, you can smell the smoke of cigarettes.

The location is great, lots of restaurants, shops etc. Also close to drop off and pick up point for Airport Bus Service.

The staffs is not particularly friendly, everything we asked for is met with a very cordial but firm NO. We asked for a knife to peel some fruits, borrow an umbrella, all NO.

great location, Luggage storage area at lobby, parking staff, Lawson shop at the building

very small room that not suitable for 2 people with luggages, extra fee for parking Day1=1,500Y / Day2=1,800Y

+Location+Accesible to all (shopping, DIY tour, food/restaurant)+Walking distance to all mode of transportation (Subway, Tram, Bus)+Few meters walk to Airport Bus Limousine drop off/pick up point+Super friendly and accommodating staff+No need for AC during winter but you can have the window open+Complete Toilet Ammenities (do not bring shampoo etc)+I wil stay here everytime I go to Sapporo.+Great Value for Money

-There is nothing I dont like.

Great hotel for a Sapporo stay. Close to major shopping/restaurant/nightlife area. Really close to a train station. We were skiing at Tiene and Kokusai and also did snowmobiling while staying- and the direct buses for the ski resorts stop right out the front which was very convenient. It seems lots of tourist-type tours stop there. Room was normal sized for Japan - we had the room that fit 3 people. Was clean and tidy. Would stay here again.

No complaints.

Good breakfast. Excellent location.

Cramped room space

Wry easy to get to

The rooms were very small for 2.. one of us had to sit on the bed while the other one walked around it. Hardly any room to put any suitcase, but it doesn’t really matter if your stay is short

First time in Sapporo and I could not book a better hotel just nearby the main square and all the shopping malls the hotel was great in terms of location. The room was big and comfortable. The stuff was nice and the price was amazing. I booked in advance of course the hotel exceeded my expectation and I will probably book again.

The location is very good but the room seems very dusty and the bed linens were itchy. My husband and I had rashes/hives all over our body, legs and arms. It’s possible that there are bed mites. My kids and friends who were staying at different/other rooms did not experience the same.

It would have been good if there’s a facility to call the front desk or housekeeping. And if the front liners know how to communicate with clients in English.

Location is good and is easily accessible to my day tour

Room a bit small but I think is ok

Convenient location: the proximity of the hotel to susukino station (subway & tram) , Shopping: a few blocks away from Tanukikoji Shopping Street.

They don't clean behind the desk and under the bed. Note: Behind the hotel is the red light district of Sapporo.

The hotel is located in a prime location, which is only a few minutes' walk to Sapporo TV Tower and other shopping outlets. Opposite the hotel is the Ferris Wheel, which is really a treat to us. There is a pick-up/drop off lane in front of the hotel, which is very convenient for taxis to pick us. I also love the self-served laundry facilities provided, so our stay was pleasant and clean.

The room is a bit too small for three of us. We are a little cramped to find space around it.

The location is convenient and near the subway station. Situated at Susukino, very happening at night.

Convenient location, decent enough facilities

Excessive parking charges, need to clean behind the desks

Near to many shopping Centre, hotel is clean

A bit pricy compared to others similar hotels nearby

The best location for walking to restaurants and shopping. One block from entrance to subway station and the streetcar stop is right out the front of the hotel. Large Lawson and 7Eleven across the street. Beds comfortable, Hotel clean, view from window of the street scene was mesmerising!

Bed was comfortable, great view of Sapporo from the room, large enough room to open a couple suitcases.

Nice Japanese breakfast.Very good location near the Susukino Site Ice Sculptures. Few blocks away from Minami 3-jo bus stop of Airport Limousine Bus coming from New Chitose Airport.Staff very helpful in calling a taxi for us upon our hotel check out to go to Sapporo Station to ride the Rapid Train to New Chitose Airport.

Hotel staff should clear a short path in front of the hotel that is covered with slippery snow and ice in order to avoid accidents of hotel guests riding a taxi in front of the hotel.Layout of lobby especially during pick up of Klook tours.

Location was great, right next to the subway. I had a great view from my room (could see the ferris wheel in Susukino). Staff were really helpful and the reception area was really big with lots of seats to sit down. I also liked how there was a shop for souvenirs located on the ground floor with plenty of food options.

I booked a smoking room (as a non-smoker) thinking that it would not be very smoky (my previous experience in smoking rooms was pretty good with no smoke smell). However, it was actually very smoky in the room so would not recommend booking a smoking room if you are not a smoker. Didn't offer skin lotion/cream as an amenity which was a surprise.